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Mariner stuff not worthy of a whole thread

Ironbark

Well-Known Member
Screen Shot 2022-08-12 at 2.28.16 pm.png

About the job​


The Central Coast Mariners are a well-respected A-League Club based on the Central Coast.

Reporting to the Consumer Products Manager, the Membership Coordinator is responsible for selling memberships, servicing current members, and maintaining the sales process throughout the season.

This role requires a customer service minded person who is ready to dive into and help grow our current membership base. This person should be confident speaking to individuals over the phone and in person. This person will have to learn how to use multiple systems so must have the ability to learn and adapt in the role when necessary.

The ideal candidate will have passion for sales and service and a strong drive to achieve KPI's and work in a fast-paced environment.

The Membership Coordinator will be required to work at all Central Coast Mariners Home Games, Membership Events and NSW Away Games.

Key Responsibilities | See Below:

MEMBERSHIPS
  • Memberships – Selling, Allocating Seats, Member Enquiries

  • Calls – Outbound calls to prospects, past members and renewing members to bring them into the CCM family. This is a vital and major component of the role.

  • CRM – Maintain member details, sales, and enquiries.

  • Member Services – Helping with ticket purchase, seating, problems, or customer service issues.

  • Trust – Dealing with customer complaints, stadium seating or access issues, and permitting sponsor activations

  • Supervising – Training new interns of correct procedures and processes around the CRM, Membership sales and services.

  • Engagement – Servicing Members with on field presence and opportunities.

  • Member Competitions & Rewards – Plan, monitor, and award prizes as required.

GAME-DAY RESPONSIBILITIES

  • Ticketek – Game-day ticket management. Working with Ticketek on game day to maintain the desired match day outcome.

  • Supervising – Supervising interns for Data Collection, Sales, Handouts as needed.

  • Customer Service – Game Day Customer service issues and requests.

EVENTS & OTHER RESPONSIBILITIES
  • Member Forums - Contribute to planning, organizing, and supervising.

  • Misc. Events – Attend non-game day activities and Sell Memberships or Generate leads as required.

  • Away Games – Plan bus trips accordingly to each NSW game.

Salary dependant on experience.
 

Rising Sun

Well-Known Member
View attachment 2298

About the job​


The Central Coast Mariners are a well-respected A-League Club based on the Central Coast.

Reporting to the Consumer Products Manager, the Membership Coordinator is responsible for selling memberships, servicing current members, and maintaining the sales process throughout the season.

This role requires a customer service minded person who is ready to dive into and help grow our current membership base. This person should be confident speaking to individuals over the phone and in person. This person will have to learn how to use multiple systems so must have the ability to learn and adapt in the role when necessary.

The ideal candidate will have passion for sales and service and a strong drive to achieve KPI's and work in a fast-paced environment.

The Membership Coordinator will be required to work at all Central Coast Mariners Home Games, Membership Events and NSW Away Games.

Key Responsibilities | See Below:

MEMBERSHIPS
  • Memberships – Selling, Allocating Seats, Member Enquiries

  • Calls – Outbound calls to prospects, past members and renewing members to bring them into the CCM family. This is a vital and major component of the role.

  • CRM – Maintain member details, sales, and enquiries.

  • Member Services – Helping with ticket purchase, seating, problems, or customer service issues.

  • Trust – Dealing with customer complaints, stadium seating or access issues, and permitting sponsor activations

  • Supervising – Training new interns of correct procedures and processes around the CRM, Membership sales and services.

  • Engagement – Servicing Members with on field presence and opportunities.

  • Member Competitions & Rewards – Plan, monitor, and award prizes as required.

GAME-DAY RESPONSIBILITIES

  • Ticketek – Game-day ticket management. Working with Ticketek on game day to maintain the desired match day outcome.

  • Supervising – Supervising interns for Data Collection, Sales, Handouts as needed.

  • Customer Service – Game Day Customer service issues and requests.

EVENTS & OTHER RESPONSIBILITIES
  • Member Forums - Contribute to planning, organizing, and supervising.

  • Misc. Events – Attend non-game day activities and Sell Memberships or Generate leads as required.

  • Away Games – Plan bus trips accordingly to each NSW game.

Salary dependant on experience.
So is Iain now the "Consumer Products Manager"?
 

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